The Impact of Non-verbal Communication

Communication takes place in a verbal and non-verbal form. Non-verbal communication normally determines whether communication as a whole is effective or not, and is often the reason behind whether or not you are understood correctly.

People decide who you are within a few seconds from seeing you. Their assumptions are based on your appearance and your behaviour.

Understanding the impact of non-verbal communication, which includes your body language, will enable you to influence people’s perception of you to your benefit. The way in which you sit, stand and even walk gives people an insight to your personality and characteristics. Your behaviour reflects the thoughts of your subconscious mind.

It is important to remember that that which people see, determine their response to you. You can use your body language to project confidence and thereby command the necessary respect for yourself or your position.

Gestures that will impress and show interest:

• Sit up straight with your feet under your side of the table.
• Turn your body to the speaker.
• Lean slightly forward and angle your head to show interest.
• Keep your eyes on the speaker.
• Keep your arms “open” and on the table.
• Maintain a relaxed and friendly appearance.
• Take notes of key points.

Gestures that will harm your reputation:

• Don’t allow your eyes to wander.
• Don’t turn your body away from the speaker.
• No slouching in the chair
• Avoid arms tightly folded across your body.
• Avoid a cynical expression.
• Don’t make threatening gestures, e.g. pointing a forefinger.
• No Doodling!
• No fidgeting or finger tapping.
  

“Body language that is consistent and congruent with your verbal message builds trust and rapport.”

Your body language can prevent the receiver from “hearing” your message as well.

Although you use your non-verbal communication unconsciously all the time, it can become a very powerful business skill if practiced intentional and conscious.

Invest in a body language workshop to ensure that you are not unknowingly disadvantaging yourself with gestures that are damaging to your communication process.

Written by:
Norine Victor and Lianne Smuts
1st Solutions
www.1stSolutions.co.za